Experience Mapping & Design Thinking

Czym jest Experience Mapping i jak go używać oraz dwa treściwe materiały o Design Thinking. Polecam przeczytać.

Improve Your Customer’s Experience With Experience Mapping
http://www.dtelepathy.com/blog/business/experience-mapping 

Better Service, Faster: A Design Thinking Case Study
https://hbr.org/2016/01/better-service-faster-a-design-thinking-case-study

‘Design Thinking’ for a Better You
http://well.blogs.nytimes.com/2016/01/04/design-thinking-for-a-better-you/